COMPLIMENTARY SHIPPING ON ALL DOMESTIC ORDERS OVER $100

Returns



We are sorry your order didn’t work out, so let us make it right!

 

Let’s get your return started: 

Simply click the button below or email us at customerservice@petidoux.com with your:


  1. Order Number

  2. SKU (of items you’d like to return)

  3. Reason for return/exchange

Start Your Return

Please Note:

Merchandise purchased online from our Petidoux's website may be returned for a Petidoux's credit (minus original shipping and handling fees) only within 30 days of purchase if in original condition and in original packaging. Refunds are not issued except in the case of defective merchandise we are unable to replace. 

Petidoux's credit is valid for one year from date of issue. Thereafter, unused Petidoux's credit is forfeited.

If the product is defective, we will arrange for return shipping. If you are returning it for some other reason, you will need to pay the cost of shipping it back to us. 

Exchange 

To make an exchange, contact us via email at customerservice@petidoux.com to specify the reason and we will send  you instructions to return the items.

Merchandise eligible for an exchange must be:

  • in its original/ like new condition

  • be un-washed and un-worn

  • in its original packaging

  • with its original hangtag.

 Please note that additional shipping charges will apply to exchanges.

We apologize but we are unable to process exchanges for orders shipped internationally.  

Start Your Exchange