FAQ

Ordering & Payment

What methods of payment do you accept?

We accept all major credit cards as well as PayPal, AmazonPay and ApplePay.

Is it safe to give my personal information over the internet?

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site.

How is sales tax calculated on orders? 


We collect sales tax on orders shipped to addresses in New York. Residents in other states are responsible for complying with local state tax laws.

What if the item I want is not in stock? 


Our closing sale is limited to remaining stock. Please check each product page for the sizes currently available.

If your preferred size is unavailable, email [email protected] for help finding an available alternative.

Can I use a first-order discount during the closing sale?

No additional new-customer coupon is available while our 50% off sale is running. The sale discount is applied automatically to eligible items at checkout—no code needed. Additional new-customer discounts cannot be combined with this offer.

Shipping Information

How long does it take for my order to ship?

Orders received before 11:50 a.m. Eastern ship the same day from our warehouse in Lee, Massachusetts, Monday–Friday, excluding national holidays. Delivery time depends on the shipping method selected and the destination. Tracking information will be emailed when your order ships.

For more information, visit our shipping information page.

How do I check the status of an order ?

A tracking number will be emailed to you when your order ships, which will allow you to check on the delivery status of your order. 

Can I edit or modify my order after it has been submitted?

Unfortunately, once an order has been placed it is sent directly to our shipping team and therefore you cannot add or remove items.

What is the cost to ship within the US?

Shipping charges are calculated at checkout based on the available delivery options for your order. Free shipping is no longer offered.

Can I have my order sent to an address different to my billing address? 


Yes, you can. When filling out the billing and shipping pages, just specify where you would like something sent. However, we cannot accommodate multiple shipping addresses at this time. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases. Please note that we cannot ship orders to P.O. Boxes.

For more information, visit our shipping information page

Can you ship to multiple addresses?

We are only able to deliver to one address per order. However, should you like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

International Orders

Can you ship outside the U.S.A.? 


Yes we do. Orders are ship via USPS International Priority Mail. The total will be calculated during checkout. You will automatically be refunded if the actual shipping charge is lower than the amount that you pay.  

Customs

Any additional duties and taxes assessed by customs are the responsibility of the customer. Petidoux cannot be held accountable for any delays in shipping due to customs processing.

Returns & exchanges

Items purchased at the 50% closing-sale discount are final sale, with no returns or exchanges. Please check our size charts before ordering.

For an incorrect or damaged item, or a question about an earlier purchase, email [email protected] with your order number. For more information, visit our returns page.

How much time do I have to use my store credit?

Petidoux credit is valid for one year from date of issue. Thereafter, unused Petidoux credit is forfeited.

How do I reach customer service?

We are available 10am - 6pm, Monday through Friday. Call us at our Midtown office in New York at 646-745-9118 or email  [email protected]

Wholesale Inquiries

How do I place a wholesale order?

For all wholesale inquiries, please don’t hesitate to contact us at [email protected]

Alternatively, you can always call our office at 646-745-9118.

Our products

Where are your products made?

We started Petidoux to provide soft and beautiful pajamas for children, while keeping them easy to care for parents. We design all our prints, adapted old patterns for modern comfort at our atelier in New York, and sourced fully-integrated manufacturing partners in Peru.

What make Petidoux pajamas feel so soft and comfortable?

Petidoux pajamas and play-sets are made of 100% Pima cotton to provide the softest touch ever.

Machine washable and no ironing required, resistant to pilling, Petidoux pajamas grow softer with wash and wear, and can withstand years of enjoyment and hand downs. 

Why are Petidoux pajamas tight and snug-fitted ?

Our pajamas are made with 100% Pima cotton, without any flame-retardants chemicals. We are required to be snug-fitted ( with strict imposed measurements) as we follow US regulations on children sleepwear.

C.F.R. Parts 1615 & 1616, states that " children pajamas must be flame-retardant or snug-fitted".

We make our pajamas snug-fitted in order to offer our customers the softest natural fiber.

Our luxuriously soft Pima cotton, without any chemicals or synthetics, comply with snug-fit measurements put in place by the US Consumer Product Safety Commission.

Although it may be necessary to size up for most children, you can be certain that your child is safe in our sleepwear.

We would happy to help you choose the perfect size for your little ones.

Please do not hesitate to contact us via email at [email protected] or call us in our Manhattan offices during regular business hours on 646-494-5414.